Automated IVR TPV
Our Automated IVR solution offers a low-cost alternative to a live voice agent while ensuring compliance with both FCC and State PUC Third Party Verification requirements. Our IVR systems feature intuitive scripting to automatically ensure the correct questions are asked. Our custom IVR solutions enable your customers to easily opt-out to a live agent at any time if they require personal attention.
Automated IVR Service Highlights:
- Dual Channel Recording to Eliminate the Loss of Interactions/Customer Statements
- Very Low Implementation and Ongoing Cost
- Simple to Set Up, Implement and Launch
- Close to Real-Time Call Record and .Wav File Retrieval and Posting
- Dedicated Management and IT Resources, 24/7 Availability
- Superior Value & Cost Competitive IVR Services
Our automated IVR verification method provides you with a pre-determined script to comply with your unique verification requirements. We work with you every step of the way to optimize your IVR system script, process and support services. We have worked with some of the largest RBOC's so you can be assured that we understand how to increase productivity, boost customer satisfaction, reduce costs, and of course, improve your verification success ratio.
Our Automated IVR solutions can help you meet your Third Party Verification compliance requirements and can also improve your bottom line. Contact us today to learn more about our IVR Solutions and get started!