Hybrid Live-IVR TPV
At Calibrus, our Hybrid Live-IVR Interactive voice response solutions offer customers the best of both worlds: the ability to customize and optimize the advantages of the live operator interaction combined with the low cost of an automated Interactive Voice Response solution (IVR). Very few TPV service providers have the ability to offer this kind of hybrid capability.
Hosted Live-IVR TPV Solutions & Service Highlights:
- Personalized Service with Higher Success Rates
- Ability to Adapt To Appropriate Customer Questions & Comments
- Better Universal Language Coverage
- Less Back Room Clean-up Expense Due to Higher Success Rates
- Quality Monitoring to Provide the Highest Levels of Quality Assurance
- Close to Real-Time Call Record and .Wav File Retrieval and posting
- Dedicated Management and IT Resources with 24/7 Availability
- Superior Value & Highly Cost Competitive
We keep you in the loop with easy to understand, timely, and accurate reports in your choice of formats. These reports are available on a daily, weekly, or monthly basis and can be accessed via a secured website 24 hours a day, 7 days a week.
Our Hybrid Live-IVR Third Party Verification solution can help you meet your compliance requirements and help improve your bottom line. Contact us for more information on our Hosted Live-IVR Interactive Voice Response solutions.