 
Today, many businesses are using Voice Over Internet Protocol (VOIP) to meet requirements for customer sign-up verification. At Calibrus, we offer both live and automated VOIP call recording and call monitoring.
Live Agent Based VOIP
Our Live Agent VOIP service provides a solution for customers that want to provide live interactions with the ultimate flexibility.
- Provides an Exceptional Customer Experience
- Superior Universal Language Coverage (i.e. Spanish, Chinese, Japanese, Korean, etc.)
- Documented Higher Success Rates (success rates average over 96%)
- Higher Success Rates Mean:
- Less Back Room Clean-up Expense
- Fewer Lost Sales due to Non-Verified TPVs
- The Most Competitive Live Operator Service Rates
- Close to Real-Time Call Record and .Wav File Retrieval and Posting
- Dedicated Management and IT Resources with 24/7 Availability
- Cost Competitive Live Operator Answering Service
We keep you in the loop with easy to understand, timely, and accurate call logging reports in your choice of formats. These VOIP call monitoring reports are available on a daily, weekly, or monthly basis and can be accessed via a secured website 24 hours a day, 7 days a week.
IVR Based VOIP
Our Automated IVR Verification is a low-cost alternative to a live voice agent that still allows you to comply with both FCC and State PUC third party verification requirements. Intuitive scripting ensures the correct questions are automatically asked. Your customers can easily opt-out to a live agent at any time if they require personal attention.
- Dual Channel Recording to Eliminate the Loss of Interactions/Customer Statements
- Very Low Implementation and Ongoing Cost
- Simple to Set Up, Implement and Launch
- You can be Up and Running in as Little as 48 Hours
- Close to Real-Time Call Record and .Wav File Retrieval and Posting
- Dedicated Management and IT Resources, 24/7 Availability
- Superior Value & Cost Competitive IVR Services
Our automated IVR verification method provides you with a pre-determined script to comply with your unique verification requirements. We work with you every step of the way to optimize your IVR system script, process and support services. We have worked with some of the largest RBOC's so you can be assured that we understand how to increase productivity, boost customer satisfaction, reduce costs, and of course, improve your verification success ratio.
Whether you choose our Live Voice or IVR VOIP, we can provide you with the call recording and call monitoring solution that you need at a highly competitive cost. Contact us today for more information on our VOIP call recording, call monitoring and call logging services & get started as early as tomorrow!
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