Calibrus' Hosted Call Recording service is an excellent alternative for companies that do not wish to invest in expensive hardware, maintenance, and support of a state of the art call recording system. Companies can enjoy the latest technologies without the up front capital investment and will have an immediate IT resource team at your disposal to help you establish a flexible system that meets your call recording needs. Our team of engineers can get you up in running in as little as 48 hours.

No, with our hosted recording solution you avoid all the up front capital investment in hardware, IT staffing, software development and training. We incur that cost for you and you pay for what you use.

The uses Vary greatly, and are used by many different industries - telecommunications, insurance, banking, real estate and more. If you have customers calling in, or are calling out to customers we will probably have a solution for you.

Again the possible solutions that an based process can provide are varied and many, they include, but are not limited to Ordering Solutions, Call Routing Front End, Check Order Status, Quick Store Locator, Help Desk Functions (Like Password Resets, etc.), Lead Generation (capture your customer's data and build your sales database), Donation Calls (for Non Profit and Community work), Real Estate Listing (create audio tours for your listings), Outbound Lead Generation (an automated outbound system).

At Calibrus we understand that standardized solutions will not fit every client and you may wind up paying for services that you don't need and may wind up never using. We offer you a customized business solution to fit your needs at a more affordable price than most of our competitor's "out of the box" solutions.

No, because we've been in business and have experience with most solutions, changing and adapting them to fit your business needs usually is a painless and quick process. We can usually implement a solution in as little as 48 hours.

We wouldn't be able to keep 40% of the largest telecommunications carriers if we didn't deliver. Our business was founded on the basis of developing a better process, a better way of doing business and enabling customers to do more business. Third Party Verification (TPV) processing is our core business and our operating infrastructure was built around this industry. We process over 1 million verifications every month serving small private companies to the largest telecommunications carriers in the country. Our specialized approach has enabled Calibrus to develop superior processes and systems that enable quicker response times and can facilitate changes very quickly.

The FCC requires all communications carriers who provide local, local toll, or long distance services to have independent third party verifications for customers who change their carriers for regulated services. Calibrus also offers third party verification services or hosted recording services to meet verification needs in the Wireless, Financial, Utility, Insurance, Healthcare, E-Commerce/Internet Sales, and Security industries. Verification services provides validation of sales, time/date stamp, voice recording of the transaction, dispute protection, collections tool, and regulatory compliance where mandated. All services have immediate file and .Wav file access via a secured web site 24 hours a day, 7 days a week. Our customers may choose from live operator, automated IVR, and hybrid Live-IVR service that takes advantages of both TPV methods.

Unlike many of our competitors, every client is assigned direct access to the IT team to facilitate process, programming, or script changes quickly. Our all-inclusive pricing program* includes such changes as well as custom reports, ad-hoc reports, troubleshooting, etc. (*all-inclusive program valid for 1,000+ transactions per month). It is our commitment to ensure your success. This commitment drives our business philosophy, business processes and technology infrastructure. As a result, our customer's enjoy increased customer sales satisfaction, lower TPV costs, increased revenues through higher verification success ratios, direct access to technical personnel for quick changes without additional charges, flexible reporting tools that provide useful sales data for analysis and sales training. In addition, our technology infrastructure provides multiple and redundant call center locations with system back-up, fail-over, dual SONET fiber rings, dual loop power and power generator for maximum reliability.

Yes we do. Our language support comprises of 65% English, 30% Spanish and 5% Other. We currently are staffed to provide language support for; Spanish, Mandarin, Cantonese, Japanese, Korean, Vietnamese, Polish, and even Tagalog to name a few. If your request is not listed, simply ask and we will let you know if it is available.

We have years of experience in a variety of integration scenarios dealing with the smallest to largest corporations. All integration options are quick and easy to implement from none to little technical resource involvement on your part. The levels of integration is dependent on your technology infrastructure. The more popular options are to create a web-based GUI interface or by-pass the GUI interface with an easy and seamless integration with your existing systems. These processes allows our agents to automatically pull your customer's pertinent information when conferenced for the third party verification process. In most cases, we can have you up and running within 48 hours.

We make it very easy to do business with Calibrus. After confirming all your requirements and processes, we submit a Master Services Agreement (MSA) that outlines all pricing, services, and deliverables. Once approved by you, our assigned Support Team begins the set-up process. Full implementation can be accomplished within days rather than weeks. We verify all components with you every step of the way, until the "go live" date. After implementation, every customer is provided an assigned support team that is available 24/7 to meet your needs.