call center services

Calibrus Inc. has been delivering call center services since 1999 with experience with delivering solutions for Fortune 50 companies as well as the small business. Our courteous and experienced agents can provide the call center services you need to grow your business or handle your temporary, seasonal or overflow business. We are the outsourcing partner you can not only rely on but excel with as well.

Our experience with providing Third Party Verification solutions has allowed us to build an infrastructure that is second to none. Providing verifications for some of the largest telecom companies in the world means we are on the tail end of just about every one of their sales, so uptime and reliability is one of the most important functions that we can and do provide. Oftentimes, disasters are thought of as large-scale, anomalous events. At Calibrus, we consider any loss of functionality or availability of Calibrus systems as a disaster. With that in mind, Calibrus strives to proactively identify and address any potential cause of disaster including: minor hardware failures, a major utility interruption, or the loss of one of our facilities.

Our proactive approach starts with our location, Phoenix, Arizona. Phoenix was selected early on as a location for Calibrus’ center of operations because the low risk for natural disasters, the Phoenix climate and geography provide a stable environment to locate critical company data center operations. The Greater Phoenix area provides a very low risk for a tornado, earthquake, coastal flooding, severe thunderstorm, hurricane, and winter snowstorm. Risk Insurance Magazine ranked Phoenix the #2 safest city in the nation in 2005 for having the lowest risk of a catastrophic event. Phoenix also provides access to an abundant multicultural workforce that allows us to supply services in both English and Spanish as well as several Asian and European languages.

Multiple locations provide a diverse physical presence and ensures that a singular event cannot halt all production. Both facilities are equipped with stand by generators that provide the electricity vital to business continuity.System functionality is duplicated at each facility allowing them to operate autonomously from one another. All systems are attached to multiple Uninterruptible Power Supplies (UPS) that are rated and tested to support the systems for a minimum of 45 minutes. An independent, self-healing SONET fiber ring services each facility. Calibrus utilizes multiple long distance carriers to ensure trouble related to a given carrier doesn’t affect our ability to receive calls.

What differentiates Calibrus from our competitors is our management team. Calibrus employs industry experts in every aspect of our management and IT teams. We know our company’s potential is only as strong as our people and we have made investments in recruiting and hiring only qualified individuals. Areas of responsibility include client services, operations management, quality assurance, program management, supervisory, software development, and network administration.

You can rely on Calibrus to provide your outbound and inbound call center solutions for both business to consumer and business to business. Contact us today to discuss our outbound telemarketing needs, we will develop a customized solution that will not only fit your needs but provide you with fantastic results. Call 602-778-7515 or email us at info@calibrus.com.