 
Calibrus is the company that several of the MajorTelco, Cable and Insurance businesses trust with their compliance, verification and hosted call recording needs. Our specialized approach to both live agent and automated business solutions provide you with proven innovative processes that save our clients both time and money. We can help you protect not only your customers but your company as well with our cutting edge technology and state of the art recording services. While we are sure that you will see a lot of similar statements regarding technology and service in our industry it’s the relationships that we build and trust factor that sets Calibrus apart from our competitors.
When we talk about relationships perhaps it’s best to explain about our help desk. We don’t have one. Why? Because your business is as important to us as it is to you. You’ll always have direct access to our IT staff and management because we want to be the first ones you call and not have to wait for a intermediary help desk to relay the information to us. Keeping your program up and running is what we are about, and it’s what you hired us for right? We are there 24 by 7 to support you.
We’ve processed over 45 million live agent calls and several million IVR calls/recordings to date serving companies in telecommunications, cable and broadband, Internet, insurance and financial service industry. With over 200 employees to serve you and cutting edge PBXs, ACD, network equipment, data storage arrays, and servers we are the hosted solution company that you can trust with your data.
Our unique and proven process along with an unmatched customer service approach creates a winning partnership that doesn’t quit at the status quo. We strive together, to be more productive and more efficient. Whether you are a Fortune 500 corporation or a smaller private organization, you will be part of an industry leading solution provider dedicated to helping you with “More Ways To Do More Business”
Service Delivery You Can Rely On
Our advanced business infrastructure provides unparalleled ability to consistently deliver best-in-class service to each and every customer. Our agents undergo a rigorous customer care training program and are specifically trained for any customized requests. In addition, we offer numerous in-house language support options such as Spanish, Mandarin, Cantonese, and Korean as well as employing interpreter services that cover up to 150 different languages. Additionally, all of our quality control supervisors are bi-lingual to enhance customer support.
Again, we provide you with a dedicated team of experts from agents to systems engineers to application developers that are available 24 hours a day, 7 days a week. We understand your business moves fast and timing is critical. We make sure you can rely on a team that is there for you.
|
gatesix
